New York Times Complaint Box

This guy hits the nail on the head! I have re-posted my comment to this post/ 2 cents below.

From The New York Times:
June 18, 2010, 11:07 am — Updated: 11:07 am -->
Complaint Box Abusive Customers
By JAMIE SMARR


Let’s face it, folks. The customer is not always right. In fact, some are just plain old abusive, cheap and crass. I say this not as a salesman but as a dyed-in-the-wool middle-class consumer.

I’m waiting in line at a fast-food restaurant while a coupon fight goes on in front of me, delaying me from my sweet, sweet weekly communion with a Southern Style Chicken Biscuit. No, the coupon does not say that you are entitled to a free iced latte. You show it to me as if I’m your lawyer, and it states plainly, “A free cup of coffee.” And, no, they are not the same thing...
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MY COMMENT TO THE ABOVE ARTICLE:


This post is so painfully accurate, that I cannot help but laugh to circumvent tears of frustration! I pride myself in being one of the single most considerate shoppers, pedestrians, and consumers to ever walk the planet! You see, it is for the greater good of society as a whole, that we complete our daily tasks as efficiently as possible, avoiding undue delay or incident at all costs. I was taught this lesson at a very young age (thank you Mom!).

After moving to New York, however and being suddenly bombarded by not only inconsiderate locals, but flighty, slower-than-molasses tourists, I was rudely awakened to just how agonizing midday transactions in Manhattan can be! Just yesterday I was in line at Old Navy on my lunch break- a trip I could have easily confined to 30 minutes if not for inconsiderate shoppers. I was next in line when the woman at the register ahead of me realized that the coupon she was trying to use was for conditioned upon purchases being OVER $50 (a fact that was clearly printed on said coupon). Her purchase, however, amounted to a mere $49, and with the encouragement of the cashier (who is also now on my sh**list!) proceeded to suspend progress on the line while she perused the surrounding area for an item to purchase for the additional requisite $1.00!

Are you kidding me?! Is the cashier REALLY allowing this to happen? Is the fact that I am clearly dressed in business casual attire, shopping at $1:00 pm on a Thursday afternoon, and glancing frantically and repeatedly at my watch going unnoticed by all offending parties?!
Eventually, another register opened up, and after my transaction was completed (these flip flops better be the best I’ve ever purchased) the coupon-challenged customer was STILL trying to raise her total to the appropriate level for coupon use.

Let me just go on the record as saying: “I WOULD NEVER knowingly and willingly hold up an entire line of lunchtime shoppers as a result of my own short sightedness!” Not only that, but I always have my payment ready IN-HAND before I reach the register so as to further speed up the process, not only for my own benefit, but for the general benefit of a smooth-running commercial environment.

Shame on you Old Navy shopper for robbing me of 5 minutes of my life. I hope you enjoy the sh** out of that $3.00 Old Navy branded Frisbee you didn’t even want but added as an afterthought so you could use your precious coupon.— Talia